Returns & Exchanges
At Danilo Promotions, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all items in their original condition. Whether you have changed your mind or received a faulty product, our team is here to ensure your exchange or refund is processed swiftly.
Initiate Your Return
Contact our customer support team or visit our online portal with your order number and email address to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and labels are intact, and include a copy of your packing slip or the RMA form inside.
Ship the Item
Affix the provided return shipping label to the outside of your package and drop it off at any authorized carrier location or post office.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or dispatch your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing