Frequently Asked Questions
Everything you need to know about your Danilo Promotions order.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard delivery within the UK usually takes 3-5 working days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original, unopened packaging. Please note that personalized items are non-refundable unless they arrive damaged or faulty.
Are your products officially licensed?
Yes, all products sold by Danilo Promotions are 100% officially licensed. We work directly with brands and entertainment franchises to ensure high-quality, authentic merchandise.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to a wide range of countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on the destination and weight of your order.